Privacy Policy

Last Updated: January 20, 2026

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and rules made thereunder. It explains how Sparsh InfoSystem ("we", "us", "our") collects, uses, stores, discloses and protects information of users ("you", "your") of the Platform.

By registering or using the Platform, you consent to the collection and processing of your information as described in this Policy. If you do not agree, please do not use the Platform.

1. WHO WE ARE

Sparsh InfoSystem

F-405, Oxy Homez, Sahibabad, Ghaziabad, UP 201005

Email: support@sparshinfosystem.com

Phone: +91 8287203828, 8178901219

2. SCOPE & APPLICABILITY

This Policy applies only to prepaid recharge services such as mobile and DTH offered on the Platform. It does not apply to third-party websites or services linked from our Platform.

3. DEFINITIONS

  • Personal Information – name, mobile number, email address, payment details.
  • Sensitive Personal Data – KYC or identity details as required by law.
  • Non-Personal Information – anonymized device and usage data.

4. INFORMATION WE COLLECT

  • Name, mobile number, email address.
  • Account registration and login details.
  • KYC documents where legally required.
  • Payment and transaction details.
  • Device, IP address, browser and usage logs.
  • Customer support communications.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance security, analyze usage, and improve the Platform. Disabling cookies may limit certain features.

6. PURPOSES OF PROCESSING

  • Account creation and management.
  • Processing recharge transactions.
  • Fraud detection and prevention.
  • Customer support and communication.
  • Legal and regulatory compliance.
  • Analytics and service improvement.

7. SHARING & DISCLOSURE

We may share information with telecom operators, banks, payment gateways, KYC vendors, regulators, and service providers strictly for transaction processing, compliance, and fraud prevention. We do not sell your personal data.

8. DATA STORAGE & RETENTION

Data is primarily stored in India and retained only for as long as required by applicable laws including AML/KYC regulations.

9. SECURITY

We implement reasonable technical and organizational safeguards to protect your data. However, no system can guarantee absolute security.

10. USER RIGHTS

You may request access, correction, or deletion of your personal information by contacting support@sparshinfosystem.com.

11. ACCOUNT DELETION

Account deletion requests are processed subject to legal and regulatory data retention requirements.

12. FRAUD PREVENTION & AML/KYC

We may verify identity, analyze transactions, and share information with authorities or fraud-prevention agencies as required by law.

13. CHILDREN

Our services are intended for users aged 18 years or above. We do not knowingly collect data from minors.

14. THIRD-PARTY LINKS

We are not responsible for the privacy practices of third-party websites linked from the Platform.

15. GOVERNING LAW & JURISDICTION

Governed by Indian law with exclusive jurisdiction in Ghaziabad, Uttar Pradesh.

Questions About This Policy?

If you have any questions or concerns about our Privacy Policy, please contact us:

Email: support@sparshinfosystem.com
Phone: +91 8287203828, 8178901219