This Refund & Cashback Policy ("Policy") explains how refunds, wallet
adjustments, cashback credits, and dispute resolutions are handled by Sparsh InfoSystem
("we", "us", "our") for recharge services offered on the Platform.
This Policy is an
electronic record formed under the Information Technology Act, 2000 and the rules made
thereunder. By using the Platform, you agree to this Policy.
1. DEFINITIONS
- Wallet – Sparsh InfoSystem in-app stored value account.
- Cashback – Promotional reward credited into the Wallet.
- Original Source – Payment method used for the transaction.
- Refund – Return of money for failed or incomplete recharge.
- Dispute – Complaint raised via the 'Raise Dispute' feature.
2. CASHBACK POLICY
- Cashback is credited to Wallet only.
- Cashback cannot be withdrawn to bank.
- Cashback cannot be converted to cash.
- Cashback cannot be transferred to another user.
- Cashback is valid for 90 days unless stated otherwise.
- Cashback may be reversed if linked recharge is refunded.
3. GENERAL REFUND PRINCIPLES
- Wallet payments are refunded to Wallet.
- UPI payments are refunded to the same UPI ID.
- Only the exact debited amount is refunded.
- If the original payment source is unavailable, refunds may be credited to the
Wallet with user consent.
4. WHEN A REFUND IS APPLICABLE
- Amount debited but recharge not completed.
- Duplicate recharge payment.
- Partial success or partial debit.
- Operator reverses or declines recharge.
5. REFUND TIMELINES
| Payment Method |
Refund Timeline |
| Wallet |
24–72 hours |
| UPI |
3–5 business days |
* Timelines depend on banks and payment gateways.
6. TRANSACTION DISPUTE SYSTEM (RAISE DISPUTE)
Under
Review
Investigation started
Operator Pending
Awaiting operator response
Resolved – Refund Issued
Refund processed
Resolved
– Successful
Transaction completed
Updates are visible inside the transaction entry
itself.
7. USER ERRORS (INCORRECT DETAILS)
Important: No refund is possible if incorrect mobile number,
operator, or amount is entered. These transactions are processed instantly by
operators.
8. FRAUD PREVENTION
Refunds may be delayed or denied if fraudulent activity, repeated invalid disputes,
or verification failures are detected.
9. CONTACT SUPPORT
Sparsh InfoSystem
405, Oxy Homez, Sahibabad, Ghaziabad, UP 201005
Email: support@sparshpayments.com
Phone: +91 8287203828, 8178901219
10. CHANGES TO THIS POLICY
Continued use of the Platform after updates constitutes acceptance of the revised
Policy.